Non Emergency Medical Transportation Services
Management of Non–Emergency Medical Transportation Services is the core business service that we offer. However, we bring a breadth of quality experience and approaches that result in exceptional service that other transportation management / broker companies simply cannot match. As a result of our experiences across many markets and projects, we have developed a line of component services that may be added, deleted, or blended to best serve each client? needs.
With decades of transportation experience, our management team provides ground–breaking component services, which support our position as a leader in the industry. Each TMS client may authorize or decline each component service as they prefer. These services include:
- Gate Keeping/Cost Control
- Contract Coordination
- Coordination of Community Transportation Programs
- Quality Control
- Consulting Services
- Pricing Options
Gate Keeping/Cost Control
Our primary objective is to match each eligible rider with the most timely, cost efficient and appropriate mode of transportation available. Our gate keeping practices, enhanced by our proprietary state–of–the–art software system, employ numerous technical advances and techniques, such as:
- Eligibility Verification
- Assessment of the Need for Service
- Identification of Special Needs
- Determination of the Appropriate Form of Transport
- Maintenance of Rider’s Trip History
- Education to Rider on the Appropriate Use of Transportation Service
Contract Coordination
Contract Coordination component service provides complete document control and tracking for transportation providers at all levels of the project. Each of our participating transportation providers is required to execute a comprehensive contract, which documents: the scope of services; standards for performance; compliance with federal, state and local laws; regulations governing transportation; specific programs covered; HIPAA and confidentiality provisions; insurance requirements; provisions for monitoring of performance; and payment terms.
TMS is committed to assuring that the services rendered by our team and the providers meet the highest standards in terms of customer responsiveness and quality of service. TMS is aware that each program may have different performance “windows”. To that end, TMS is pleased to propose 
several aspects to service reliability and the ability to maintain schedules. Our approach here falls into two areas:
- Management Information System – The TMS Mobility Manager Software program permeates the functional areas of the operation and is integral to service reliability, ability to maintain schedules, and other quality of service issues including gate keeping, reservations, call center, routing and scheduling, vendor management, encounter data, reporting and related functions.
- Quality Assurance Program – The quality assurance program monitors that the transportation services are reliably delivered for eligible persons in a professional manner; that record keeping systems are accurate, up–to–date, and used to make improvements in customer relations and on-street service delivery; and that beneficiary input including complaints and other means are addressed through a professional and thorough process. Quality assurance and customer satisfaction will be of the highest priority.
Coordination of Community Transportation Programs
TMS has a substantial level of knowledge and experience with coordinating non-emergency transportation programs. For the last several decades, many of our principals have been involved with community transportation programs and have achieved a high level of success for state, local and federal agencies. Our senior management team includes a number of individuals who have managed and administered up to $100 million in transportation disadvantaged funding.TMS will be pleased to bring this extensive community transportation experience to your service area.
Quality Control
Our comprehensive quality control component service begins internally with special edits built into our proprietary software system. Features like auto identification of the availability of fixed route transportation are programmed to apply to member–specific demographics. Our software is programmed to prevent the TMS Customer Service representative (CSR) from advancing to a new screen before the information on the current screen is complete, ensuring that the appropriate mode of transportation is utilized and any special needs for the transport are met. These edits also ensure that the CSR has confirmed the details of the transportation arrangements with the rider and/or their authorized representative.
Additional Quality Control measures reach much farther by utilizing the following techniques:
- Comprehensive CSR Training
- Vehicle Inspections
- Monthly Summary Utilization and Billing Report
- Comprehensive Complaint Resolution Process
- Call Monitoring and Recording
- Customer and Provider Satisfaction Surveys
- Transportation Provider Credentialing, Monitoring, and Training
Consulting Services
Our management team has a wealth of transportation operations expertise garnered over decades of experience in the industry. We offer consulting services, which include:
- Quality Control
- Cost Containment
- Systems Evaluation
- Strategic Management Planning and Training
- Governmental Communications and Relations
- Regulatory Compliance
- Project Management Plans
Pricing Options
TMS has learned to adapt our pricing structures to the needs of our clients. TMS can offer a variety of pricing options for your organization, and you may select the option that best serves your needs. Pricing is structured to suit the client’s needs, not vice versa. We offer:
- Fee–for–Service Rates
- Flat Rates
- Capitated Rates
- Mileage Rates
- Mixed Mode Rates