TMS principals and affiliates have been providing non-emergency transportation services for preventative care for decades. We understand that improving access to preventive care betters the health outcomes of clients and reduces cost by minimizing the incidence of catastrophic illness. Improved access to care helps to ensure that health care services are rendered in a timely manner and in the most appropriate setting. Most importantly, it advances the quality of life for people in the communities we serve.
In the current climate of unstable economic times and shrinking state budgets, TMS is keenly aware of the importance of rigorous fiscal management for all our government and managed care contracts. With the all–inclusive transportation management program that TMS offers, we will provide your organization with high–quality, non-emergency medical transportation with the convenience of a single phone call. TMS will match the most appropriate and lowest-cost transportation option with each member’s needs and streamline your agency’s ability to handle multiple transportation provider contracts.
By using TMS to broker/manage your non-emergency medical transportation needs, your organization receives the following benefits:
- Administrative Management
- An Implementation Plan Customized to Your Organization’s Specific Needs
- Redundant Staffing Patterns to Achieve Program Goals
- Cost Effective Options for Consumers (Bus Passes, Mileage Reimbursement, Volunteers, Local Vehicles, etc.)
- Handling of Complex Transportation Coordination (Multiple Leg Trips with Ground, Water, Air Transport, etc.)
- A Single Toll–Free Telephone Number for All Transportation Requests and “Where’s My Ride?” Inquiries
- Proprietary, State–of–the–Art Software Matching Each Trip to the Most Appropriate Mode of Transport
- Comprehensive Reporting Capabilities for All Encounter Data Via a Secure, HIPAA–Compliant Web Site
- Exceptional Multi–State Transportation Network and Superior Quality Assurance Program
- Liability Insurance Tracking to Exceed Local and State Requirements (Auto, General, Professional)
- Sensitivity Training for the Elderly and Disabled for All Employees and Transportation Providers
- Time–Sensitive Complaint Tracking and Remediation
- “Hands–On” Supervision of Your Contract By the Principals and Senior Management of TMS
TMS services over 2million eligible lives throughout the United States. We pride ourselves on minimizing fraud and other abuses of Medicaid relating to transportation. Two crucial, but often overlooked, metrics for detecting fraud and maintaining program efficiency is the measurement of the Utilization Rate and Average Cost per Life. Utilization Rate is calculated by dividing the total number of trips by the total number of eligible users. Likewise, Average Cost per Life is calculated by dividing the total dollars spent by the total number of eligible users. Each month, we measure Utilization Rate and Average Cost per Life for each contract and compare the data against past numbers in similar markets. This fiscal analysis alerts us to fraudulent and/or inefficient transportation usage by system riders. 
On this page, we reproduced examples of our statistics documenting our success in containing costs using these metrics over a matter of months. Regardless of project size, TMS approaches return eye-catching results within a short window of time.
Our knowledge and experience with many payment structures includes fixed budget, per member/per month, and administrative fee arrangements. We believe that budget pressures in programs such as Medicaid, as well as changing demographics, will make innovative, cost-control methods, like the brokerage model, an appealing solution.